Refund policy

At petounet, we understand that a product may sometimes not fully live up to your expectations. That's why you can return your product under certain conditions.

Non-returnable items

  • Gift cards

  • Downloadable software

  • Some health and personal care products (in particular for hygiene reasons) cannot be returned, unless they are faulty or the wrong size.

Return conditions

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. A receipt or proof of purchase is required.

Returns must be made within 14 days of delivery.

Refunds

Once your return has been received and inspected, we will email you to confirm that we have received your returned item and to let you know whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds

If you haven't received your refund yet:

  1. First, check your bank account again.

  2. Then contact your credit card company. It may take some time before the refund officially appears.

If you've done all of this and still haven't received your refund, please contact us at info@petounet.com.

Exchanges

To be eligible for an exchange, the item must be in the same condition as when you received it: unused, in its original packaging and with proof of purchase.

You have 14 days to return an item, whatever the reason.
If you'd like to exchange an item for the same product, email us at info@petounet.com and send the item to the following address:

BP Imperial SA
Travessa do Tapado, N171
3700-894 Romariz, Santa Maria da Feira
Portugal

Return postage

  • You are responsible for the cost of returning your item.

  • Delivery costs are non-refundable.

  • If you receive a refund, the cost of return postage will be deducted from the amount refunded.

For any item worth more than £75, we recommend using a tracked postage service or insuring your parcel. We cannot guarantee that we will receive your returned item.