Privacy policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from our site.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device.

In addition, as you browse the Site, we collect information about:

  • the web pages or products you view,

  • the websites or search terms that brought you to the Site,

  • how you interact with the Site.

We refer to this automatically collected information as "Device Information".

We collect this information using the following technologies:

  • Cookies:

    • _session_id: unique session identifier that allows Shopify to store information about your session.

    • _shopify_visit: no data held, lasts 30 minutes.

    • _shopify_uniq: expires at midnight the following day, counts the number of unique visits.

    • cart: lasts 2 weeks, stores information about your basket.

    • _secure_session_id: unique session identifier.

    • storefront_digest: unique identifier used if the shop is password-protected.

  • Log files: track activity on the Site (IP, browser type, internet service provider, referring/exit pages, date/time).

  • Web beacons, tags, pixels and similar technologies: record how you browse the Site.

Additionally, when you make or attempt to make a purchase, we collect certain information from you: name, billing and delivery address, payment information (including bank cards), email address and phone number. We refer to this as "Order Information".

When we use the term "Personal Information", it covers both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to:

  • process your orders (payment, delivery, invoicing),

  • communicate with you,

  • screen for potential fraud or risk,

  • send you information or marketing offers in line with your preferences.

We use Device Information (in particular your IP address) to:

  • detect potential fraud or risk,

  • improve and optimise our Site (browsing analytics, effectiveness of advertising campaigns, etc.).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who help us process it:

  • Shopify, to host our online shop.

  • Google Analytics, to analyse browsing.

We may also share your information to comply with the law, respond to lawful requests (subpoenas, search warrants, etc.) or protect our rights.

BEHAVIOURAL ADVERTISING

We use your information to show you targeted adverts that may interest you.

You can opt out of targeted advertising:

  • Facebook

  • Google

  • Bing

DO NOT TRACK

We do not change our practices when we detect a "Do Not Track" signal from your browser.

YOUR RIGHTS

If you are a European or UK resident, you have the right to access, correct and delete your Personal Information.
To exercise this right, please contact us at the address below.

Please note that your information may be transferred outside Europe (in particular to Canada and the United States).

DATA RETENTION

We keep your order information until you ask us to delete it.

MINORS

The Site is not intended for anyone under the age of 18.

CHANGES

This Privacy Policy may be updated to reflect operational, legal or regulatory changes.

CONTACT US

For any questions about our privacy practices, or to make a complaint, you can contact us at:

📧 info@petounet.com